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Solution · EVV clock-inUpdated June 20268-minute read

EVV clock-in chasing, before the penalty window closes.

Your platform records a missed clock-in. It doesn’t chase it. For Medicaid visits, a late clock-in can mean a denied claim — so the minutes between the miss and the fix are real money. HeyHomeCare catches the miss in real time and reaches the caregiver to fix it, without touching your EVV system of record.

By the HeyHomeCare team. We integrate with HHAeXchange, AxisCare, and the other major EVV-capable platforms.

The short version
HeyHomeCare does not submit EVV — that stays with your system or aggregator. What it does is chase the missed clock-in: it detects a late or missing clock-in from your live schedule and EVV flags, calls or texts the caregiver to confirm presence and prompt the clock-in, and escalates a true no-show — closing the gap that turns into a denied Medicaid claim.
01 / The problem

The platform records the miss. Nobody chases it.

Under the 21st Century Cures Act, Medicaid-funded personal care and home health visits must be verified electronically — who delivered care, for whom, where, and when. Every serious platform captures it. What none of them do well is the human follow-up: catching the caregiver who is standing in the client’s living room but forgot to clock in, before the visit window expires.

That gap is where revenue leaks. Depending on the state and the visit, a clock-in that lands too late can be denied for reimbursement. Multiply a handful of late clock-ins a week across a year and it’s a serious number — all of it preventable with a nudge in the right five minutes.

The miss is recorded automatically. The fix is manual — and usually too slow. That’s the gap HeyHomeCare closes.
02 / How it works

Detect, reach, resolve.

HeyHomeCare watches your live schedule and EVV flags and acts the moment a clock-in is overdue — it doesn’t wait for a report to surface it the next day:

  • Detect the overdue clock-inReads your schedule and EVV status in real time and recognizes when a visit has started without a clock-in.
  • Reach the caregiverCalls or texts immediately to confirm they are on-site and prompt the clock-in through your EVV method — in English or Spanish.
  • Confirm or distinguishIf they are present and simply forgot, the visit proceeds. If they cannot be reached or are not there, it treats it as a possible no-show.
  • Escalate the no-showFlags a genuine no-show to your coordinator with context so coverage can be arranged before the client is affected.
  • Log itRecords the interaction against the visit so you have a clean trail of what was caught and how it was resolved.
03 / Where it fits

A layer on your EVV, not a replacement.

This is the honest boundary: HeyHomeCare is not an EVV vendor and does not submit EVV records. Your EVV system or state aggregator stays exactly where it is. HeyHomeCare adds the real-time human follow-up that EVV systems leave to your coordinators — and that, after hours, often doesn’t happen at all.

It reads from HHAeXchange, AxisCare, AlayaCare, and the other platforms you may run. To understand the underlying rules, see EVV requirements by state and the 21st Century Cures Act explainer.

FAQ

Frequently asked questions.

Q.01
Does HeyHomeCare submit EVV records?
No. EVV submission stays with your EVV system or state aggregator. HeyHomeCare works around the clock-in: it detects a missed or late clock-in from your schedule and EVV flags and reaches the caregiver immediately to fix it before the penalty window closes. It reads EVV-adjacent data; it does not replace your EVV vendor.
Add the layer on top

Stop losing claims to late clock-ins.

See HeyHomeCare catch a missed clock-in on your roster and reach the caregiver before the window closes — alongside your existing EVV system. Live in about two business days.

Talk to salesEVV requirements by state