HeyHomeCare for PointClickCare: the AI voice & SMS agent for PCC operators.

PointClickCare runs the clinical and operational backbone of more than 26,000 post-acute care providers. What it doesn’t do is staff the phone when a nurse calls out across one of your facilities, or chase the aide whose shift is about to go uncovered. At multi-facility scale, that inbound is a real operational cost.

HeyHomeCare is the AI voice and SMS layer that absorbs it. One agent handles staff inbound across every facility and every PCC module — so a coverage gap at 5 AM gets worked automatically instead of waking a regional manager.

• Nurse and aide call-outs across SNF, senior living, and home care
• Shift-coverage routing to eligible, available staff
• Missed clock-in chasing before the shift window closes
• Routine schedule and availability questions, answered without a manager
• Escalation to the right facility lead with full context

The PointClickCare Marketplace lists over 350 certified integrations — the largest ecosystem in post-acute. HeyHomeCare connects through that same integration framework, so staff and schedule data flows securely between PCC and the agent.

• Staff recordsNurses, aides, and caregivers across facilities — synced so the agent recognizes every caller and knows their role and eligibility.
• Shifts & schedulesLive shift and assignment data per facility, read in real time to verify call-outs and route coverage.
• Interaction notesEvery call and text logged back to the relevant staff or shift record so managers see outcomes inside PointClickCare.
• Multi-facility scopeEach facility is scoped independently, so routing rules and on-call rotations differ facility by facility under one organization.

The first facility takes a few days to wire through the Marketplace integration framework. After that, each additional facility reuses the same connection and goes live fast.

1. Connect through the PCC Marketplace framework
   We establish the integration connection for your organization. Credentials are encrypted at rest with AES-256-GCM and never logged in plaintext.
2. Onboard your first facility
   Sync staff and schedule data for one facility, set its routing and escalation rules, and validate against live data.
3. Provision lines and roll out
   Spin up or port each facility’s line. Add facilities one at a time — 1–2 business days each once the first is live.
4. Go live across the organization
   Each facility flips on independently with its own rules and on-call rotation, all under one HeyHomeCare account.

HeyHomeCare is priced per active caregiver or staff member per month, with no per-minute charges. Multi-facility operators are quoted at the organization level, and white-label branding is available on enterprise plans.

Because pricing tracks headcount rather than call volume, a high-turnover season or a flu-driven spike in call-outs never produces a surprise invoice.

Post-acute operators handle clinical PHI at scale, and the controls reflect that. Every account gets a signed BAA before any data flows.

• Signed Business Associate Agreement (BAA) on every account
• AES-256-GCM encryption for all stored integration credentials
• PHI redaction on every log line — credentials are never logged in plaintext
• HIPAA-aligned, SOC 2 Type II controls
• Per-facility tenant isolation across your organization

If you’re weighing PointClickCare against the other post-acute giant, or sizing up a dedicated home care platform alongside PCC:

• PointClickCare vs WellSky — the two giants of post-acute software.
• HeyHomeCare for WellSky — the other enterprise post-acute integration.