HeyHomeCare for AlayaCare: a deep native AI voice & SMS integration.

AlayaCare is the modern, cloud-native backbone for multi-service agencies — home care, home health, and community care in one platform, with Visit Optimizer building efficient schedules. What no scheduling engine can do is answer the phone when a caregiver calls out, or chase the aide whose clock-in didn’t land.

HeyHomeCare is the AI voice and SMS layer that handles that traffic. Think of it this way: Visit Optimizer builds the efficient plan, and HeyHomeCare keeps the plan intact when reality interferes — automatically, across every AlayaCare module.

• Caregiver and clinician call-outs across all service lines
• Shift-swap and open-visit pickup against the live AlayaCare schedule
• Missed clock-in chasing before the visit window closes
• Routine schedule, availability, and PTO questions, answered automatically
• Escalation to the right on-call lead with full context

AlayaCare’s modern API surface is one of the easiest in the industry to build against, and HeyHomeCare uses it fully. The result is one of the deepest integrations in the AlayaCare ecosystem: real-time, bidirectional, and spanning every module.

• Caregivers & cliniciansFull roster synced across home care, home health, and community — so the agent recognizes every caller and knows their eligibility.
• Schedules & visitsLive visit and assignment data, read in real time to verify call-outs and offer coverage without re-keying anything.
• Time-off & availabilityCaptured by the agent and written back into AlayaCare for coordinator approval.
• Interaction notesEvery call and text logged against the relevant record so coordinators see outcomes inside AlayaCare.

Because the integration is API-deep, setup is quick for a single service and only slightly longer to span multiple modules.

1. Connect your AlayaCare account
   Authorize the API connection. Credentials are encrypted at rest with AES-256-GCM. Caregiver, schedule, and visit sync begins immediately.
2. Map your service lines
   Tell the agent which modules you run — home care, home health, community — so it routes and applies rules per service line.
3. Provision your line and routing
   Spin up or port your caregiver line, then set which situations the agent owns and which escalate to your on-call leads.
4. Go live
   Single-service deployments are live in 2–3 business days; multi-service in 5–7. The agent starts protecting your AlayaCare schedule end to end.

HeyHomeCare is priced per active caregiver per month, with no setup fees and no per-minute charges — and it doesn’t change with how many AlayaCare modules you run. A multi-service agency pays on roster size, not service-line count.

Multi-service agencies handle PHI across care settings, and the controls reflect that. Every account gets a signed BAA before any data flows.

• Signed Business Associate Agreement (BAA) on every account
• AES-256-GCM encryption for all stored integration credentials
• PHI redaction on every log line — credentials are never logged in plaintext
• HIPAA-aligned, SOC 2 Type II controls
• Tenant isolation — your AlayaCare data is scoped to your agency only

If you’re still deciding whether AlayaCare is the right backbone, we keep honest, side-by-side comparisons:

• AxisCare vs AlayaCare — which fits your agency?
• AlayaCare vs WellSky — modern cloud or enterprise incumbent?
• AlayaCare vs HHAeXchange — multi-service cloud or Medicaid leader?
• Axxess vs AlayaCare — clinical compliance or modern cloud?