HeyHomeCare is an AI voice & SMS agent that picks up your caregivers' calls and texts — call-outs, shift swaps, schedule questions, PTO, missed clock-ins — and only loops in your coordinators when something actually needs a human. Internal-only: never a family or client line.
Every “running late,” every “can someone cover,” every “what's the address” — by 9 AM the inbox is a wall of caregiver pings. The work that matters waits.
HeyHomeCare answers texts and calls 24/7 — handling the requests that flood your coordinators today, and escalating only what needs a human.
Caregivers text the same number they always have. The agent reads context, asks the right follow-up, and responds in seconds — in plain English or Spanish.
The same agent picks up your caregiver line at 5 AM, on weekends, and during the daytime rush. Sounds human, takes the brief, and updates the schedule.
It doesn't just chat — it actually moves the work forward in your scheduling and EVV tools so coordinators inherit decisions, not tickets.
Your team opens HeyHomeCare in the morning and sees what was resolved overnight, what's still routing, and the few items that actually need a human. No more reading every thread.
We bring our integrations, your team brings your playbook. Most agencies are routing real traffic by day 9.
Plug in AxisCare, WellSky, HHAeXchange, Sandata, or your custom system. We pull schedule, roster, and care-plan data — read-only until you say go.
We import your SOPs — coverage rules, escalation paths, voice and tone. Your ops lead reviews and approves every workflow before it goes live.
Stand up a dedicated number or extension for your staff and route it to the agent. Your public-facing line still goes to your team. Coordinators see one inbox of what mattered, and can take over any thread anytime.
We used to lose two hours every morning chasing call-outs. Now the schedule is solved before our coordinators have their coffee — and our caregivers actually feel heard at 6 AM.
We'll walk through your stack, your morning, and the specific workflows we'd take off your coordinators' plates. No demo theater — just your real data, our real agent.