HeyHomeCare for WellSky: AI voice & SMS for Personal Care, Home Health, and Hospice.

Most vendors blur the line between “integrates with” and “has a native integration for.” We won’t. WellSky is not yet a native HeyHomeCare integration partner. Today, HeyHomeCare runs on WellSky via a webhook plus a manual workflow, and we’re actively working with WellSky’s partnership team toward native API integration on the WellSky Marketplace.

We lead with that because transparent integration claims are the only kind worth making — and because the current workflow is genuinely useful today, so there’s nothing to hide. Here’s exactly what works now and what native API will add.

• Today — webhookShift-change events push to HeyHomeCare so the agent has a current schedule for call-outs and coverage.
• Today — scheduled syncCaregiver roster is synced on a schedule so the agent recognizes callers across Personal Care, Home Health, and Hospice.
• Today — manual notesInteraction notes are exportable, but not yet written back automatically — the one real gap vs. native.
• Roadmap — native APIReal-time bidirectional sync and automatic write-back of notes and time-off, via the WellSky Marketplace.

WellSky Personal Care (the platform many agencies still call ClearCare) runs your scheduling and back office. What it doesn’t do is field the phone when a caregiver calls out, or chase a missed clock-in after hours. HeyHomeCare is the AI voice and SMS layer that handles it — on top of WellSky, today.

• After-hours and overflow caregiver call-outs
• Shift-swap and open-shift pickup across your roster
• Missed clock-in chasing before the visit window closes
• Routine schedule and availability questions, answered automatically
• Escalation to your on-call coordinator with full context

Native API integration is on the WellSky Marketplace roadmap. When it lands, it turns the current scheduled-sync model into real-time bidirectional sync and adds automatic write-back — closing the one gap in today’s workflow.

• Real-time bidirectional sync of caregivers, shifts, and schedules
• Automatic write-back of interaction notes and time-off requests
• WellSky Marketplace listing as a certified integration

We don’t publish ETAs we can’t keep. If you want to know the moment it ships, ask sales to add you to the native-integration notify list when you start.

Setup today centers on the webhook plus scheduled sync. It’s a little more hands-on than a native API connection, but most agencies are still live within a few business days.

1. Configure the roster sync
   We set up a scheduled export of your WellSky caregiver roster so the agent recognizes callers. Credentials are encrypted at rest with AES-256-GCM.
2. Wire up shift-change webhooks
   Schedule-change events push to HeyHomeCare so the agent works from a current schedule for call-outs and coverage.
3. Provision your line and routing
   Spin up or port your caregiver line, then set which situations the agent owns and which escalate to your on-call coordinator.
4. Go live — and get on the notify list
   Start handling call-outs and missed clock-ins now. Ask to be notified when the native WellSky integration ships, and we’ll upgrade you when it’s live.

HeyHomeCare is priced per active caregiver per month, with no setup fees and no per-minute charges — the same pricing whether you’re on today’s webhook workflow or tomorrow’s native API. You don’t pay more to start early.

WellSky agencies handle PHI across personal care, home health, and hospice, and the controls reflect that. Every account gets a signed BAA before any data flows.

• Signed Business Associate Agreement (BAA) on every account
• AES-256-GCM encryption for all stored integration credentials
• PHI redaction on every log line — credentials are never logged in plaintext
• HIPAA-aligned, SOC 2 Type II controls
• Tenant isolation — your WellSky data is scoped to your agency only

Many WellSky and ex-ClearCare agencies are re-evaluating their stack. We keep honest, side-by-side comparisons:

• AxisCare vs WellSky — which wins in 2026?
• AxisCare vs ClearCare — should you switch from WellSky Personal Care?
• AlayaCare vs WellSky — modern cloud or enterprise incumbent?
• PointClickCare vs WellSky — the two giants of post-acute software.