HeyHomeCare integrates natively with HHAeXchange via API. It picks up your caregivers’ calls and texts — call-outs, shift swaps, and especially missed clock-ins — and is EVV-aware, so it can chase a missing clock-in before the penalty window closes. Built for Medicaid-heavy agencies, single-state or multi-state.
HHAeXchange is the EVV and Medicaid backbone for thousands of agencies — in many states, it’s the de facto EVV aggregator. What it doesn’t do is answer the phone when a Medicaid caregiver calls out, or chase the aide whose clock-in never landed before the visit window closed. In a Medicaid book, that missed clock-in isn’t just an operational annoyance — it’s a compliance and revenue risk.
HeyHomeCare is the AI voice and SMS layer that handles it, and it’s EVV-aware by design. It reads the live HHAeXchange schedule, recognizes when a clock-in is overdue, and reaches the caregiver immediately — protecting the visit before it becomes a penalty.
HeyHomeCare integrates natively with HHAeXchange via API. It reads caregiver and shift data, including EVV flags, so it can route correctly and catch problems early. Here’s the important boundary: HeyHomeCare reads EVV-adjacent data, but it does not submit EVV records. That remains HHAeXchange’s job. The agent helps you protect EVV compliance without trying to replace the EVV system of record.
A caregiver calls out on a Medicaid visit. HeyHomeCare verifies the shift in HHAeXchange, texts eligible caregivers to cover, confirms the pickup, and keeps the visit — and the billing — intact.
A visit start passes with no EVV clock-in. The agent reaches the caregiver immediately, confirms they’re on-site or reroutes, and flags a genuine no-show — protecting EVV compliance before the window closes.
Run several states on HHAeXchange? HeyHomeCare provisions per-state numbers and applies each state’s routing and escalation rules, so a New York caregiver and a New Jersey caregiver each reach the right place.
As HHAeXchange’s private-pay features grow, HeyHomeCare handles both books from one layer — no separate system for private-pay caregivers.
Single-state agencies connect in a couple of days. Multi-state takes a bit longer, because we provision a line and a ruleset per state.
HeyHomeCare is priced per active caregiver per month, with no setup fees and no per-minute charges. For Medicaid agencies, the more relevant number is what a single missed-clock-in penalty or an unbilled visit costs — the agent pays for itself by protecting visits the office would otherwise miss after hours.
Medicaid home care is PHI-heavy and audited, and the controls reflect that. Every account gets a signed BAA before any data flows.
If you run a mixed payer book or are weighing HHAeXchange against a multi-service platform, we keep honest, side-by-side comparisons:
HeyHomeCare handles caregiver inbound for HHAeXchange agencies — call-outs, swaps, and EVV-aware missed clock-in chasing — across single-state and multi-state Medicaid books.