HeyHomeCare for AxisCare: the AI voice & SMS agent with native integration.

AxisCare runs your scheduling, EVV, and back office. What it doesn’t do is answer the phone at 6 AM when a caregiver calls out, or chase the aide whose clock-in never came through. That work still lands on a coordinator — or a traditional answering service that takes a message and solves nothing.

HeyHomeCare is the layer that handles it. It’s an AI voice and SMS agent that picks up caregiver calls and texts, runs the actual workflow inside AxisCare, and only involves your team when something genuinely needs a human. For a 50-caregiver agency it typically removes the need for a dedicated after-hours coordinator — often a $30–60K/year line item.

What it handles, end to end, for AxisCare agencies:

• Inbound call-outs and late notices — verified against the live schedule
• Shift-swap and open-shift pickup, offered to eligible caregivers by SMS
• Missed clock-in chasing before the visit window closes
• PTO requests and routine schedule questions
• Escalation to your on-call coordinator with full context when needed

HeyHomeCare integrates natively with AxisCare via API. That means the agent reads from and writes to your live AxisCare data — no nightly CSV exports, no separate source of truth to reconcile. When a caregiver calls, HeyHomeCare already knows who they are, what shift they’re on, and who else can cover.

Data that flows between AxisCare and HeyHomeCare:

• Caregiver rosterNames, phone numbers, status, and eligibility — synced from AxisCare so the agent recognizes every caller.
• Shift dataToday’s and upcoming visits, assignments, and open shifts — read in real time to verify call-outs and offer coverage.
• Time-off requestsPTO and availability changes captured by the agent are written back into AxisCare for coordinator approval.
• Interaction notesEvery call and text is logged back to the relevant caregiver or shift record, so coordinators see outcomes in AxisCare.

Setup is deliberately boring: a key, a number, your routing rules, and you’re live. Most AxisCare agencies finish in two business days without involving an engineer.

1. Connect your AxisCare account
   Paste your AxisCare API key into HeyHomeCare. It’s encrypted at rest with AES-256-GCM and never logged in plaintext. Roster and schedule sync begins immediately.
2. Provision your phone line
   Spin up a new number or port your existing caregiver line. Calls and texts now route to the HeyHomeCare agent.
3. Set your routing and escalation rules
   Tell HeyHomeCare which situations it owns and which go straight to your on-call coordinator. We map it to your existing rotation.
4. Go live
   Run it in parallel for a day if you want, then flip it on. The agent starts handling call-outs, swaps, and clock-ins against your live AxisCare data.

HeyHomeCare is priced per active caregiver per month, with no setup fees and no per-minute charges. Because pricing tracks your roster rather than your call volume, a brutal flu-season week never turns into a surprise invoice.

For most AxisCare agencies, HeyHomeCare costs a fraction of the after-hours coordinator or answering-service spend it replaces — and unlike an answering service, it actually resolves the request instead of taking a message.

HeyHomeCare handles caregiver PHI, and we treat it that way. Every account gets a signed BAA before any data flows.

• Signed Business Associate Agreement (BAA) on every account
• AES-256-GCM encryption for all stored integration credentials
• PHI redaction applied to every log line — decrypted credentials are never logged
• HIPAA-aligned, SOC 2 Type II controls
• Tenant-isolated data — your AxisCare data is scoped to your agency only

We integrate with most of the platforms AxisCare agencies evaluate, so we keep honest, side-by-side comparisons. If you’re still deciding:

• AxisCare vs AlayaCare — which fits your agency?
• Axxess vs AxisCare — clinical power or non-medical focus?
• HHAeXchange vs AxisCare — Medicaid leader or private-pay leader?
• AxisCare vs ClearCare — should you switch from WellSky Personal Care?